We try our best to help and satisfy all customers. Are you not fully satisfied with your order handling or product? Then we request you to send your complaint to suzanne.pen@horseheartrate.co.uk. We will contact you as soon as possible.

From 15 february 2016 it will be possibe for all consumers in the EU to report their complaints at the ODR platform of the European Commission de Europese Commissie. You can find the ODR platform at http://ec.europa.eu/odr. If you haven’t filed a complaint anywhere else then you can report your complaint at the European Commission.

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