Cancellations

If you wish to cancel (part of) your order before it has been shipped, please contact us with the following information:

  • Your full name and address
  • Details of your order including order date and delivery date
  • What part of the order you want to cancel
  • The following text: ‘Hereby I agree to receive a refund via bank transfer: [Sort code] [Account number] [Name]’

Your payment will be fully refunded within 14 days after your cancellation.

Returns

If the purchased item does not meet your expectations, you are eligible to return it within 14 days of the purchase date. (If your order has been shipped in parts, you can return your order until 14 days after you receive the last part.) The item must be unused and in unopened packaging.

How to return your order?

Please contact us before your 14 day deadline expires and inform us about your wish to return the purchased item. Please reply to the order confirmation email, this will give us the order details. Make sure you reply with the following information:

  • Your full name and address
  • Details of your order including order date and delivery date
  • What part of the order you want to cancel
  • The following text: ‘Hereby I agree to receive a refund via bank transfer on my account number: [Account number] [Name] [City]’

You can also use this Model withdrawal form. We will send you a receipt confirmation.

The order has to be sent back to us within 14 days after your return request. Our return address:

Equilog, Unit 28168, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK.

Refund

You will receive a full refund including the shipping cost you paid to us (the standard shipping cost will be refunded, the additional costs for any other shipping method will not be refunded). Returning part of an order? You will receive a refund of your returned items and no shipping costs.

Shipping costs for returning will not be refunded.

The refund will be transferred within 14 days after your return request, if the items have been received by us.

Cost

The return shipping costs will be paid by you.

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